Ordering Information

Ordering Information

Welcome to Butterscotch Bakery! We’re so excited for you to try our delectable menu so please take note of the following to ensure you receive your Butterscotch treats on time!

  • All Butterscotch orders are freshly made so please give us as least 24 hours-notice. Next day availability cut off is 1pm. For example; if you need your goodies for Wednesday, you must order before 1pm on Tuesday. We highly recommend you provide at least 3 days notice as we may have limited availability during our high demand seasons.
  • Currently, we are only accepting orders and payments online. Our Butterscotch Café will be opening in White City Place this year for ready-to-go cakes and treats. We will keep you updated, so stay tuned! 
  • Once you’ve placed your order online, you can collect from any one of our three Restaurants: Stax Diner in Soho, Famous Flames in Camden and Boondocks in Old Street.

Thank you for jumping on board you Butterscotch bevies!

Collections

Stax Diner, 1.7 Kingly Court, Carnaby Street, London W1B 5PW
Opening Times Sundays & Mondays 12pm - 9pm, Tuesdays to Thursdays 12pm - 10pm, Fridays & Saturdays 12pm - 10pm.

Nearest Tube: Piccadilly Circus or Oxford Circus

The Famous Flames, 11 Kentish Town Road, London NW1 8NH
Opening Times Sundays & Mondays 12pm - 9pm, Tuesdays to Thursdays 12pm - 10pm, Fridays & Saturdays 12pm - 11pm.

Nearest Tube: Camden Town

Boondocks, 205 City Road, London, EC1V 1JN
Opening Times Sundays & Mondays 12pm - 9pm, Tuesdays to Thursdays 12pm - 10pm, Fridays & Saturdays 12pm - 11pm.

Nearest Tube: Old Street

Delivery
We offer delivery to the following London postcodes:

Zone 1: EC, N1, E2

7.95

 

 

Zone 2: E8, E1, E1W, N7, N5, NW1W, WC2, WC1

9.95

 

 

Zone 3: W1, N16, NW1, NW5, SE1

11.95

 

 

Zone 4: NW3, NW8, W2, SW1

13.95

 

 

Zone 5: W11, W8, SW3, SW7, SE16, SW4

15.00


Delivery charges will be calculated at the check out when you enter your delivery address.

Unfortunately we can not guarantee specific delivery times, you can at the check chose for a morning delivery between 10am - 3pm or an afternoon delivery between 3pm - 6pm

Our couriers have a waiting period of 10 minutes before deliveries are returned to us. Please note that customers will be charged and will have to repay for delivery or  collection from Boondocks Restaurant.

Payments
We accept all major credit cards through our website check out service powered by Stripe. Stripe uses secure TSL encryption, so your details will always be safe.

Cancellations & Amendments
Orders placed within 24 hours cannot be cancelled. If you wish to cancel an order we require a minimum 48 hours notice to send full refunds, credit notes or partial refunds. Full refunds will be at our discretion if we are notified later than the required 48 hour notice time, however we aim to be as understanding as we can.

To make an amendment to your order it is best to get in contact with us as soon as possible. As our cakes are baked fresh to order, last minute amendments might not be possible, but we will try our best.

Telephone: 0207 253 0915      Email: butterscotch@feedyoursoul.co.uk

How Long will your Cakes Keep For?
All our cakes are baked fresh to order they and are best consumed on the day of purchase. If you do have to keep them longer we recommend the following:

Cupcakes are best eaten within 24 hours of purchase, but buttercream frosting can be stored in an airtight container and are best not refrigerated. Cupcakes with a cream cheese frosting or fresh fruit topping should be refrigerated, but should be left to sit out at room temperature for at least 30 minutes for the best taste. 

Cakes with a cream cheese frosting or fresh fruit topping should be refrigerated and taken out at least an hour before serving for the best taste. Keep in mind that home refrigerators condensate and may leave condensation on some cakes. Cakes with fudge icing can be left at room temperature. 

Allergen Information
Unfortunately, no Butterscotch product is 100% guaranteed allergen safe. Our kitchen works with nuts, eggs, dairy and wheat flour. Some of our cakes can be made gluten free, egg free and vegan, and though not all of our cakes contain nuts they are produced in a kitchen containing nuts. If you have any dietary or allergy concerns it is best to email us at butterscotch@feedyoursoul.co.uk before placing your order. 

Are Sprinkles vegan? Gluten free?

Some sprinkles are vegan, some have shellac and are vegetarian only.  Some sprinkles are gluten-free, some aren't.  Best to email us at butterscotch@feedyoursoul.co.uk for any questions. 

What do my cakes arrive in? 

For boxes of 6 cupcakes, your cupcakes will arrive in sturdy white cardboard boxes  to ensure they arrive safely with ribbon and card. 

For boxes of 12 cupcakes or more as well as cake, your treats will arrive in bespoke Kraft printed logo boxes, along with ribbon and card. 

Where's the pie? And the Duffins?

We plan to add pies and cobblers to the menu when our White City Bakery opens later this year. Keep an eye out, as we will also experiment with pies at our various restaurants, so you might get the first sneak peek! We currently do not have plans to sell Duffins yet as Bea will take some convincing--if you want them, please start a petition and email butterscotch@feedyoursoul.co.uk and we'll let her know! But in the meantime our Duffin Sundaes are still available at Stax and Boondocks. 

I want to order an obscene amount of cupcakes for my wedding/office/party. Do you offer bulk discounts?

For any large orders please email us Butterscotch@feedyoursoul.co.uk as we do offer special arrangements for bulk orders. 

Where's the Bridal section?

It's on the way!  Bea is still designing the collection to debut with the opening of the White City Bakery later this year, but if you are interested now please do email us at butterscotch@feedyoursoul.co.uk.